TM said it regularly engages with the MCMC to update the agency on its customer experience initiatives, which it said, it is committed to enhancing.
The primary focus is in expanding Malaysia’s high speed broadband coverage.
Telco takes challenges in stride and offers more value to customers.
Stiffer competition, higher costs and tighter regulations push the telco to take up strategic initiatives to overcome business challenges.
Fall is due to a decline in voice, data and other telecommunication-related services.
Internet-related business now TM's top revenue contributor, thanks to Unifi
TM plans to introduce usage based pricing within the next 2 to 3 years, feels higher speeds will lead to higher usage of value added services.
HK conglomerate PCCW is optimistic that its Viu VOD service will garner high ratings in Malaysia, thanks to its tie-up with Telekom Malaysia
TM and Celcom Axiata have struck three deals that will allow them to extend both their customer offerings.
TM is postponing the rollout of e-billing as the default payment method for its Streamyx and UniFi broadband customers from January to July 2016.