Customer Experience

Is enterprise fraud management just a fad?
It is incumbent upon the industry to explain to the customer what data we are seeking to link, why, and what the benefit will be, writes Raed Taji of Fico.
Telco Deep Dive: From telco to comco
Telcos’ key assets are no longer their physical networks but their brand and customer relationships, which makes them uniquely positioned to offer Communications, Commerce and Community solutions as ‘comcos,’ writes Gerard K.M. Lim.
Customer experience: Innovate or suffer consequences, says IDC
Senior IT executives must ensure that they are able to offer IT-enabled products and services to address gaps in customer experience so that their companies can survive in today’s ever-changing business environment, according to IDC.
Innovation edge in customer experience getting tougher: Gartner
Maintaining the innovation edge in customer experience is becoming increasingly challenging, according to a senior analyst from Gartner Inc.
Banks don’t hold the future of banking: Akamai exec
Banks may talk about a customer-centric experience, but there is too much governance and too much legacy, and they are horrible at innovating, says Akamai’s John Ellis.
Big Data Analytics will find its own way
Big Data Analytics or BDA gets a lot of airplay these days. Cyberview managing director Faris Yahaya breaks it down to its simplest terms, tells us why it is important, and how it’s going to help.
Ensogo raises another US$30mil by issuing 183mil new shares
ASX-listed e-commerce company Ensogo Ltd has managed to raise another A$38 million (US$29.7 million) from institutional investors, by issuing 183 million new shares.
83% of consumers in Malaysia may switch telco provider: Frost
The lack of transparency in pricing and subscription plans is driving customers away from their telecommunication service providers, Frost & Sullivan said in a statement.
Trip planning: How we will travel in the future
A new era of travel is upon us and we can expect more automation and intelligence in our trip planning, powered by digital technologies such as SMAC and Code Halos, writes Cognizant vice president Debasis Basu.
Philippines’ BDO bank upgrades with Aspect's unified platform
BDO Unibank Inc of the Philippines has successfully completed a major upgrade of its contact centre infrastructure to improve customer engagement and to automate its core processes to better manage customer communications.
Download Digerati50 2020-2021 PDF

Digerati50 2020-2021

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