Malaysia’s national airline expands its digital footprint to enhance customer service.
Part of the 14 key action items under the Strategic Consumer Empowerment Plan (2014-2016) by MCMC.
Oppo's first flagship store in SEA, at KLCC Suria Mall brings its premium customer service experience, including personalisation of phones via engraving service.
Accenture’s new country managing director, Azwan Baharuddin, talks to Karamjit Singh about digital disruption and the steady hand of Accenture.
Companies that aren’t trying to make customer experience the centrestage of their boardroom agenda are at a definite disadvantage in today’s customer centric world.
Focusing on the overall customer experience is the key value proposition Celcom Axiata Bhd hopes to nail down as it fights to regain some of the almost 3 million customers it lost over the past 2 years.
Indonesian marketplace Bukalapak had its best year in its 7-year history, expects strong performances in 2017 & 2018.
In today’s world of digital touchpoints, disruptive technologies must be met by equally disruptive thinking, says a NICE Systems senior exec.
It is imperative that companies approach digital transformation as a business strategy rather than a one-time process implemented on an ad hoc basis, writes Benjamin Wong of Progress.
Omnichannel customer experience and contact centre solutions provider Genesys has appointed Keith Budge as senior vice president and general manager of its Asia Pacific operations.