CRM

Hitachi Solutions America opens APAC subsidiary in Singapore
Hitachi Solutions America Ltd, which provides industry solutions based on Microsoft Dynamics AX and Microsoft Dynamics CRM, has announced the opening of its new Asia Pacific subsidiary Hitachi Solutions Asia Pacific Pte Ltd in Singapore.
Oracle gets aggressive about its cloud business
Software giant Oracle Corp has aggressive plans to grow its cloud business in Asia Pacific, including South-East Asia, reports Goh Thean Eu.
More pros than cons when ideas are shared
Don't be afraid to share your ideas and business plans as this brings more benefits than disadvantages, according to entrepreneur Reike Treder, one of the keynote speakers at the Code_n15 stage at the recent CeBIT 2015 trade show and conference in Hannover, Germany.
Philippines’ BDO bank upgrades with Aspect's unified platform
BDO Unibank Inc of the Philippines has successfully completed a major upgrade of its contact centre infrastructure to improve customer engagement and to automate its core processes to better manage customer communications.
Salesforce.com launches predictive tools for marketers
Salesforce.com has launched Salesforce Marketing Cloud Predictive Decisions, allowing marketers to harness the power of data science to analyse customer engagement and proactively deliver new recommended content, products or offers to customers.
Alpha7 kicks off ‘COO-as-a-Service’ offering for SMEs
Singapore-based tech consultancy startup Alpha7 has launched a cloud-based computing platform to help small and medium enterprises (SMEs) deal with the increasingly complex and costly nature of running a business in Asia Pacific.
Salesforce.com committed to SEA expansion
Cloud computing player Salesforce.com has reiterated its commitment to South-East Asia, saying that the region remains an important focus for the company, especially given its pervasive use of mobile devices and socially-connected consumers.
Oracle launches ‘Social Station’ for its SRM platform
Oracle has introduced Social Station, a new ‘workspace’ within Oracle Social Cloud’s Social Relationship Management (SRM) platform that it claimed helps organisations ‘socially enable’ the way they do business.
M3Tech rolls out ‘selfie' kiosks, LBS app for retailers
M3 Technologies (Asia) Bhd has announced a spin-off of its flagship i3Display, the i3D Selfie Panel, as well as an app that allows retailers to make use of proximity alerts or location-based services to attract customers.
Branding: Simplicity and the supply chain
When we say ‘offer a seamless service across channels’ and ‘add customer histories to transactions,’ how do we achieve it? Manhattan Associates’ Scott Gillies has some ideas.
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