Voice

Week in Review: Can Celcom nail its overall customer experience goal?
Focusing on the overall customer experience is the key value proposition Celcom Axiata Bhd hopes to nail down as it fights to regain some of the almost 3 million customers it lost over the past 2 years.
Week in Review: Broadband powers an incumbent telco past voice, finally
Seven years after launching, Telekom Malaysia’s high speed broadband revenue eclipses voice, while Axiata Group gets ready to be aggressive with Celcom.
In the 4G era, voice still dominates Telkomsel revenue
The new digital era hasn’t quite caught on, with the biggest contributor to Telkomsel revenue coming from its non-digital businesses.
Celcos beware: Voice-over-data players gunning for you
Mobile operators have to start innovating fast or else the Internet players will start eating their lunch, argues Edwin Yapp.
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Download Digerati50 2018-2019 PDF

Digerati50 2018-2019

Get and download a digital copy of Digerati50 2018-2019