Telcos

A revolution in customer relationship needed
The financial services, telecommunications and utilities industries are facing new challenges and threats in their customer relationship management (CRM) models, as their customer bases become more informed and demand better levels of service, says an industry player.  
Telcos gird themselves for Nano-SIM demand
With the market-by-market roll-out of Apple’s iPhone 5 now underway, questions are being raised by many would-be buyers over the Nano-SIM requirement.
Opportunities abound for cloud service providers: Parallels
Web hosting and cloud service providers serving the small- and medium-sized business (SMB) sectors are well primed to take advantage of the diversity created by the cloud computing era, according to cloud services enablement player Parallels.
‘Vendor-operator landscape is broken’
It is no surprise that the impact of China vendors Huawei and ZTE in the telecommunications vendor space has forced a brutal slashing of prices. Established players such as Ericsson, Motorola, Alcatel-Lucent, Siemens and Nokia have been forced to undertake dramatic restructurings to compete.
Operators vs OTT: Learn to live and let live
Traditional fixed-line operators must learn to co-exist peacefully with their over-the-top (OTT) counterparts, especially in an increasing data-centric world.
Download Digerati50 2020-2021 PDF

Digerati50 2020-2021

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