SSO
VADS rolls out cloud-based managed service desk offering
VADS Berhad has launched the VADS Managed Service Desk (MSD) solution, a service desk management platform hosted on the cloud.
BT to accelerate investments in APAC, Middle East and Africa
BT has announced a new phase of investments into Asia Pacific, as well as Turkey, the Middle East and Africa, describing them as rapidly growing economies.
Quattro’s Roy in outsourcing ‘hall of fame,’ others awarded honours too
Quatrro Global Services group managing director Raman Roy was inducted into the ‘Outsourcing Hall of Fame’ by Outsourcing Malaysia, an initiative under the National ICT Association of Malaysia (Pikom).
Finance SSO industry faces talent crunch: ACCA survey
Only 53% of finance and accounting professionals working in Malaysia’s SSO industry are satisfied with their current job, according to a survey conducted by the ACCA and MDeC.
Malaysia’s SSO industry must shift focus from cost to growth
Malaysia's outsourcing industry must cease its rhetoric of cost-based competition and country comparisons for it to move on to the next level, an expert said.
MDeC an ‘output-driven’ organisation, says its CEO
In Part 3 of his interview with MDeC CEO Badlisham Ghazali, DNA’s Karamjit Singh asks if there have been too many reorganisations and if the goal of hitting three companies with US$500mil revenue a year is gone.
MSC revenues grow nearly 6%, MDeC touts quality
While total revenues, jobs creation and exports were up, there was a slowdown in some areas of MSC Malaysia, but national ICT custodian MDeC was sanguine, saying quality mattered more than quantity.
Outsourcing Malaysia getting stale with plans, unrealistic with targets
Outsourcing Malaysia released a three-year plan that had nothing new, with targets that are unrealistic rather than bold, writes Karamjit Singh.
Manila, Cebu among top BPO destinations
In the latest annual ranking of the top 100 global outsourcing destinations by ICT advisory firm Tholons, Manila claimed the No 3 slot, following Indian cities Bangalore and Mumbai.
Asia Pacific to drive global services industry: Frost
The global services industry looks to maintain strong growth momentum heading into 2013, with the Asia Pacific market being a major driving force, according to analyst firm Frost & Sullivan.
