VADS Berhad has launched the VADS Managed Service Desk (MSD) solution, a service desk management platform hosted on the cloud.
BT has announced a new phase of investments into Asia Pacific, as well as Turkey, the Middle East and Africa, describing them as rapidly growing economies.
Quatrro Global Services group managing director Raman Roy was inducted into the ‘Outsourcing Hall of Fame’ by Outsourcing Malaysia, an initiative under the National ICT Association of Malaysia (Pikom).
Only 53% of finance and accounting professionals working in Malaysia’s SSO industry are satisfied with their current job, according to a survey conducted by the ACCA and MDeC.
Malaysia's outsourcing industry must cease its rhetoric of cost-based competition and country comparisons for it to move on to the next level, an expert said.
In Part 3 of his interview with MDeC CEO Badlisham Ghazali, DNA’s Karamjit Singh asks if there have been too many reorganisations and if the goal of hitting three companies with US$500mil revenue a year is gone.
While total revenues, jobs creation and exports were up, there was a slowdown in some areas of MSC Malaysia, but national ICT custodian MDeC was sanguine, saying quality mattered more than quantity.
Outsourcing Malaysia released a three-year plan that had nothing new, with targets that are unrealistic rather than bold, writes Karamjit Singh.
In the latest annual ranking of the top 100 global outsourcing destinations by ICT advisory firm Tholons, Manila claimed the No 3 slot, following Indian cities Bangalore and Mumbai.
The global services industry looks to maintain strong growth momentum heading into 2013, with the Asia Pacific market being a major driving force, according to analyst firm Frost & Sullivan.