Fail to please, and businesses can fail on sustaining customer loyalty and advocacy, writes Daniel Cran of LogMeIn.
Gavin Selkirk of BMC Asia Pacific with four key ways companies embracing digital are adapting and transitioning to meet the requirements of their workforces
Organisations that can analyse all relevant data and deliver actionable information can expect to achieve an extra US$65 billion in productivity benefits over their less analytically-oriented peers by 2020.
Spirent Communications Plc said its mobile device intelligence unit Tweakker has won its first contract with a mobile virtual network operator (MVNO) in Asia, with Malaysia’s redONE.
In 2016, data will increasingly stand at the core of decision making, not just for businesses, but also for the community at large, writes JY Pook of Tableau Software.
As customers grow increasingly tech-savvy, the majority are not only ready for self-service, but actually prefer it, writes Timothy Kua of Zendesk.
Greater access to data, frequent use of analytic tools, and the adoption of data at higher levels of the organisation lead to better sales performance, according to a global study by the Economist Intelligence Unit (EIU) and sponsored by visual analytics company Qlik.
The right WLA tool and practices can dramatically alter your company’s ability to achieve the innovation speed and competitive advantage you need to win in today’s digitally-driven marketplace, writes Gavin Selkirk of BMC.
BT Global Services’ Vijay Venugopalan shares how digital must be deployed to better engage today’s ‘autonomous customer.’
Rototype International, which provides end-to-end banking solutions and self-service banking machines, has appointed Irwin Oh its new CEO; Harres Tan will assume the role of Group CEO.