Self-Service

The three steps you need to take to get positive customer experiences
Fail to please, and businesses can fail on sustaining customer loyalty and advocacy, writes Daniel Cran of LogMeIn.
Supporting the workplace when it is no longer a place
Gavin Selkirk of BMC Asia Pacific with four key ways companies embracing digital are adapting and transitioning to meet the requirements of their workforces
APAC organisations can see US$65bil productivity boost with data: IDC
Organisations that can analyse all relevant data and deliver actionable information can expect to achieve an extra US$65 billion in productivity benefits over their less analytically-oriented peers by 2020.  
Malaysian MVNO redONE opts for Tweakker to boost customer care
Spirent Communications Plc said its mobile device intelligence unit Tweakker has won its first contract with a mobile virtual network operator (MVNO) in Asia, with Malaysia’s redONE.
Top 10 BI trends for 2016
In 2016, data will increasingly stand at the core of decision making, not just for businesses, but also for the community at large, writes JY Pook of Tableau Software.
Better customer service through self-service
As customers grow increasingly tech-savvy, the majority are not only ready for self-service, but actually prefer it, writes Timothy Kua of Zendesk.
Self-service access to data increases sales success: EIU study
Greater access to data, frequent use of analytic tools, and the adoption of data at higher levels of the organisation lead to better sales performance, according to a global study by the Economist Intelligence Unit (EIU) and sponsored by visual analytics company Qlik.
How Workload Automation can boost digital transformation
The right WLA tool and practices can dramatically alter your company’s ability to achieve the innovation speed and competitive advantage you need to win in today’s digitally-driven marketplace, writes Gavin Selkirk of BMC.
Intelligent customer service the antidote to customer fatigue
BT Global Services’ Vijay Venugopalan shares how digital must be deployed to better engage today’s ‘autonomous customer.’
Irwin Oh appointed Rototype International CEO
Rototype International, which provides end-to-end banking solutions and self-service banking machines, has appointed Irwin Oh its new CEO; Harres Tan will assume the role of Group CEO.
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Digerati50 2018-2019

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