Omnichannel

How to ensure your CX function is ready for the ‘next normal’
Businesses risk reputational damage by not getting their CX right Ringing a call centre, sitting in queue to speak to a rep, no longer cuts it
StoreHub Raises US$8.9mil to Grow F&B and Retail Platform Across Southeast Asia
Expanded POS offering with e-commerce and QR loyalty cashback program Powers 13,000 stores in the region with transaction value of over US$1.2bil
Facebook and Bain Study: Success in SEA digital economy hinges on capturing the 'Discovery Generation'
New study highlights “discovery” as key driver of growth for businesses looking to succeed in world’s fastest-growing digital economy.
Pomelo kickstarts SEA expansion with first Singapore flagship store
Store rounds out fast fashion company’s omnichannel strategy.
Pomelo launches menswear concept called PM
Aims to offer a new omnichannel shopping experience.
#MYCYBERSALE is back – bigger, better
The third installment of #MYCYBERSALE is set to be the best yet, with MDEC’s Wee Huay Neo also sharing the larger objectives.  
Business evolution in the era of digital Darwinism
It is imperative that companies approach digital transformation as a business strategy rather than a one-time process implemented on an ad hoc basis, writes Benjamin Wong of Progress.
Genesys appoints Keith Budge as APAC head
Omnichannel customer experience and contact centre solutions provider Genesys has appointed Keith Budge as senior vice president and general manager of its Asia Pacific operations.
The three steps you need to take to get positive customer experiences
Fail to please, and businesses can fail on sustaining customer loyalty and advocacy, writes Daniel Cran of LogMeIn.
The three steps you need to take to optimise your customer experience
It is critical for businesses to deliver a great experience to consumers as it has a direct impact on loyalty and advocacy, writes Daniel Cran of LogMeIn.
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Download Digerati50 2020-2021 PDF

Digerati50 2020-2021

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