Businesses risk reputational damage by not getting their CX right Ringing a call centre, sitting in queue to speak to a rep, no longer cuts it
Expanded POS offering with e-commerce and QR loyalty cashback program Powers 13,000 stores in the region with transaction value of over US$1.2bil
Facebook and Bain Study: Success in SEA digital economy hinges on capturing the 'Discovery Generation'
New study highlights “discovery” as key driver of growth for businesses looking to succeed in world’s fastest-growing digital economy.
Store rounds out fast fashion company’s omnichannel strategy.
Aims to offer a new omnichannel shopping experience.
The third installment of #MYCYBERSALE is set to be the best yet, with MDEC’s Wee Huay Neo also sharing the larger objectives.
It is imperative that companies approach digital transformation as a business strategy rather than a one-time process implemented on an ad hoc basis, writes Benjamin Wong of Progress.
Omnichannel customer experience and contact centre solutions provider Genesys has appointed Keith Budge as senior vice president and general manager of its Asia Pacific operations.
Fail to please, and businesses can fail on sustaining customer loyalty and advocacy, writes Daniel Cran of LogMeIn.
It is critical for businesses to deliver a great experience to consumers as it has a direct impact on loyalty and advocacy, writes Daniel Cran of LogMeIn.