Omni-Channel

SingPost to acquire US logistics company Jagged Peak
SingPost, through its indirect wholly owned subsidiary SP Jagged Peak LLC, has entered into an agreement to acquire a 71.1% equity stake in Jagged Peak Inc for US$15.8 million (approximately S$22.5 million).
Intelligent customer service the antidote to customer fatigue
BT Global Services’ Vijay Venugopalan shares how digital must be deployed to better engage today’s ‘autonomous customer.’
Are you making the most of your big data?
Ignoring customer insights will immediately leave a business out of touch with its customers, while competitors draw ever closer to them – but a wholesale partner can help service providers drive brand loyalty and monetise big data, writes Christian Michaud of Tata Communications.
For its next number, FashionValet gets physical
FashionValet founder Fadzarudin Anuar feels that his e-commerce site has hit all its low-hanging fruit and needs a new customer base – which he found offline. Karamjit Singh has the story.
Social to boost e-retail sales to US$1.7 trillion this year: Juniper Research
Global e-retail sales are expected to reach US$1.7 trillion this year, up by more than 17% on 2014’s total, according to new data from Juniper Research.
Altitude Software signs on SC Soft for three SEA markets
Altitude Software said it has reached an agreement with SC Soft for the distribution, implementation and support of the Altitude uCI contact centre software solution across Singapore, Indonesia and Malaysia.
HP services for Oracle to help enterprises transform digital customer experience
HP has announced HP Digital Customer Experience services for Oracle which it said would help companies plan, build and manage customer experience business solutions for more personalised, consistent interaction with their customers across store, web, mobile and social channels.
2015: The year of consumer hyperawareness, maximising the cloud
F5 Networks’ Emmanuel Bonnassie looks at what the new year’s technology landscape will be like.
Innovation gets more budget and mindshare in APAC banks: IDC
The new benchmark for spending on ‘new’ categories of technology, as opposed to spending on ‘business-as-usual,’ is 25% in the banking industry, according to IDC Financial Insights.
Telephone still key element in customer service: Survey
The use of social media and mobile apps for customer service has doubled since 2011, but according to NICE Systems’ Global Customer Experience Survey, 88% of customers still elect to pick up the phone and call, the company said in a statement.
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