Nitin Bhat
Malaysian consumers not happy with their telcos and banks: Frost study
Telcos, banks and insurance providers need to design their customer experience approach by looking at different stages of customer purchase and touch points, according to Frost & Sullivan.
Pricing and plans key for Singaporeans in choosing telco provider: Frost
Pricing and subscription plans remained the most important factor for Singaporeans in selecting their telecommunications service providers, according to Frost & Sullivan.
