Founders of Global Business Services companies, Brandt International and Nityo Infotech Corp believe Malaysia is ready for synergistic M&A activity.
Brandt International will be investing up to US$56 million over the next three years in an effort to become one of the leading BPO companies in Malaysia, its CEO Munirah Looi said after announcing a partnership with Cisco and Servion.
Digital News Asia (DNA) continues a weekly series that profiles the top 50 influencers, movers and shakers who are helping shape Malaysia’s Digital Economy. These articles are from Digerati50, a special print publication released in January 2014. For information on customised reprints of Digerati50, email [email protected]
Many businesses already see the need for customer experience programmes, and some are even creating specialised roles like the chief customer experience officer. But for such programmes to work effectively, the CEO himself has to take charge, say two MSC Malaysia companies specialising in the field.
The lack hunger displayed by our outsourcing companies comes against a backdrop of a very supportive government which has done a lot for the sector, writes Karamjit Singh.
Many students from national schools lack the proper foundation and right attitude to succeed, and government intervention that costs many millions ends up being unappreciated and wasted, writes Karamjit Singh.
Malaysia is in danger of missing the outsourcing boat, if it hasn’t already, because it is still stuck in the ‘slave-master’ model which defined the early stage of the industry, an expert said at the DNA-TeAM Disrupt panel discussion.
Today’s DNA-TeAM Disrupt on 'Outsourcing: Has Malaysia Missed the Wave?' will attempt to explore some of the reasons for the sector failing to hit its potential.