Microsoft Corp has launched Office 2016, the latest edition of its productivity suite, which now comes with collaborative features integrated into each application, as well as better integration with other Microsoft products such as Skype and Cortana.
Avaya has announced new and enhanced customer experience management solutions that it said would help businesses eliminate the fragmented, high-effort service that jeopardises customer loyalty and revenue growth.
While 2012 was a subdued year for the Asia Pacific contact centre applications market, steady growth is expected after 2013 as the region shakes off the lingering effects of the global economic downturn, says Frost & Sullivan.
The Asia Pacific contact centre analytics market is well set to grow at a CAGR of 13.8% to reach US$159.8 million by 2018 due to excellent growth drivers that are present in regional markets, says Frost & Sullivan.
The year 2012 was a good one for the contact centre industry in Asia Pacific, with the number of seats growing by 8.4%, but concerns remain, according to Frost & Sullivan.
The global services industry looks to maintain strong growth momentum heading into 2013, with the Asia Pacific market being a major driving force, according to analyst firm Frost & Sullivan.