KPIs
5 ways to make innovation everybody’s job
Salesforce’s Simon Tate looks at how SMBs – where people are already more likely to be wearing multiple hats – can help their team share the challenge of innovation.
CFOs need a digital realignment, study finds
CFOs need to rethink how they measure the health of their corporations in the digital age.
Axiata needs Celcom and XL to perform, or will miss targets
Regional telecommunications group Axiata Group Bhd will need its two largest operating companies – Malaysia’s Celcom Axiata Bhd and Indonesia’s PT XL Axiata Tbk – to make a strong comeback in the second half, or the group may miss its 2015 targets.
Telco Deep Dive: Customer experience key to Maxis digital strategy
Maxis believes that a brand is built through the customer’s experience with it and not through advertising. Taking this one step further, it has made ‘Customer Experience’ a key outcome and has wrapped this into a company-wide KPI. Karamjit Singh has the story.
Creativity: It’s about the bottomline, research finds
Companies that foster creativity achieve more exceptional revenue growth than their peers, according to the Creative Dividend survey conducted by Forrester Consulting and commissioned by Adobe.
Cyberview, IRDA work together to break silo mode
DNA founder Karamjit Singh comes away from the first Cyberview-IRDA networking forum feeling positive about the initiative but warns that breaking the silo mentality will require strong leadership and the need to tackle the KPI issue.
Choke-holding performance with process controls
The trouble with governance, audit and process implementations is that organisations tend to elevate process adherence above and beyond business performance, writes Bernard Sia.
