According to new research by Ovum looking at fixed-line consumer broadband, the best consumer experience is supported by three key factors: A download speed of at least 10Mbps; a stable and reliable network that delivers content with a wait time of no more than three seconds; and outstanding customer service that can resolve most customer issues at the first point of contact.
Broadband related news dominates this week’s news on DNA with the Malaysian Government recognising that speed matters greatly, while in Singapore, leading telco Singtel is taking it up a few notches by starting a pilot service that will offers customers up to 10Gbps speeds!
Malaysian Prime Minister Najib Razak announced six key thrusts under the 11th Malaysia Plan (11MP) to ensure the country hits its target of becoming a developed nation by 2020, and also announced further moves to expand high-speed broadband (HSBB) availability in the country.
DNA editor Goh Thean Eu gives a simple overview of how Malaysian telcos’ broadband packages stack up against each other, as well as against other players in the region.
Telekom Malaysia has announced two new broadband packages, saying this was in support of the Malaysian Government’s call to boost broadband adoption.
Telekom Malaysia (TM) CEO Zamzamzairani Mhd Isa expects its mobile offerings to be launched at the end of 2015, but declines to answer a question about unlimited data offered for its mobile offerings, a nightmare scenario for TM’s competitors if it does so.
The global broadband (>4 Mbps) adoption rate reached 60%, an increase of 1% quarter-over-quarter, according to Akamai Technologies Inc, which earlier this month released its 'Third Quarter, 2014 State of the Internet Report'.
WB Land and REDtone have agreed on a partnership to provide high-speed broadband connectivity to the Frontier Industrial Park in Desa Cemerlang, in the southern Malaysian state of Johor.
TM announced that the Malaysian Communications and Multimedia Commission (MCMC) has awarded it a contract, via an open tender process, to develop and construct a new submarine cable system, called Sistem Kabel Rakyat 1Malaysia (the ‘1Malaysia People’s Cable System,’ or SKR1M).
Telekom Malaysia said it would be using EMC Corp’s Smarts solution for its high-speed broadband (HSBB) network infrastructure.