Billing & Charging and Network Coverage remain the highest complaint categories.
Malaysia recorded peak Internet connection speeds of 30.5 Mbps, higher than the global average of 25.4Mbps, while Singapore became the fourth surveyed Asia Pacific country or region to have an average connection speed above the 10 Mbps ‘high broadband’ threshold, joining Japan, Hong Kong, and South Korea, according to Akamai Technologies Inc.
The MCMC has cast doubt on online data published by Ookla, a company that specialises in broadband testing and network diagnostics, which put Malaysia’s broadband speeds as lagging behind its Asean neighbours such as Cambodia and Vietnam.
According to Akamai Technologies Inc’s Second Quarter, 2013 State of the Internet Report, there were “extremely large growth rates” of broadband adoption seen in Malaysia (127%), Thailand (195%), Indonesia (292%) and China (503%), all of which more than doubled their levels of broadband adoption from the second quarter of 2012.
Telekom Malaysia Bhd (TM) has announced higher speeds for its UniFi for Business (UniFi BIZ) packages, including the availability of Internet Protocol Television (IPTV) as part of these packages.