Genesys

Microsoft and Genesys expand partnership to give enterprises wings
Genesys Engage on Microsoft Azure is a new cloud offering for contact centres.
Genesys appoints Keith Budge as APAC head
Omnichannel customer experience and contact centre solutions provider Genesys has appointed Keith Budge as senior vice president and general manager of its Asia Pacific operations.
Digital meets physical: Re-invigorating online engagement
No business would let 4,000 customers a week pass through its doors with no customer service agents available to help guide them, yet this happens online all the time, writes Erwann Thomassain of Genesys.
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Download Digerati50 2020-2021 PDF

Digerati50 2020-2021

Get and download a digital copy of Digerati50 2020-2021