Week In Review by Digital News Asia CEO Karamjit Singh. This week, telco matter take the spotlight as DiGi gets hit by RM10,000 fine for poor customer service and the race for more spectrum will be decided by who serves their customer the best.
DiGi is one of Asia Pacific's 50 best publicly-traded companies according to Forbes Asia's Fabulous 50 list, and was the only Malaysian company to make the list otherwise dominated by China (23 entries) and India (11 entries).
The government, through industry regulator the Malaysian Communications and Multimedia Commission (MCMC), has finally announced the allocation of the much-anticipated 2600 MHz (2.6GHz) spectrum band to eight operators for the deployment of Long Term Evolution wireless technology.
Recent research conducted by Ericsson ConsumerLab, on the estimated 63% Internet users in Malaysia, shows that smartphone penetration has the potential to rise from 47% to 73% and tablet penetration from 14% to 48%.
DiGi and Maxis upped the ante after the holiday break for the Muslim festival of Hari Raya, with DiGi expanding and upgrading its electronic flexible payment platform while the latter launched a new center in the Kuala Lumpur International Airport.
What gives Jason Lo, CEO of Tune Talk, the most grief? That he has a miniscule RM10-million marketing budget versus the hundreds of millions of his competitors, or that you and I most probably do not know how much we are really paying for our mobile packages?
The market that DiGi built a multibillion-ringgit business in over the past 10 years has stopped growing, and will be further diminishing in importance. Its CEO Henrik Clausen tells Digital News Asia how he and his company are facing that reality.