Customer Support

HLB to pioneer cognitive banking with IBM Malaysia
HLB will be using IBM Watson’s cognitive computing capabilities to boost customer support for its 700,000 credit card customers, after it sealed a strategic partnership with IBM Malaysia.  
Fuji Xerox opens customer centre in Thailand, launches new printer
Fuji Xerox Asia Pacific Pte Ltd has opened its Integrated Customer Experience Centre in Bangkok, and also announced the rollout of a new high-speed, high-resolution full-colour printer for the region.
Software AG aims to raise APAC revenue contribution
German enterprise software company Software AG is looking to increase the revenue contribution from its Asia Pacific markets, with the manufacturing, retail and financial services verticals being key to its aspirations.
NCR opens Asia Pacific services CoE in KL
NCR Corp has announced the opening of a new Services Centre of Excellence (CoE) in Kuala Lumpur, which will serve as its services hub for the Asia Pacific region.
Online sharing rules consumer electronics decisions in Malaysia
Online sharing appears to be the most influential source of information for Malaysians when purchasing consumer electronic products, according to the latest Text100 Digital Index: APAC Consumer Electronics Study.
Buyer’s remorse and silence dominate Malaysian e-commerce space
About 71% of online shoppers in Malaysia regret their purchases, often due to mismatched expectations, according to a new study released by Rakuten.
Relationships and customers
With many startups focusing on getting a product out the door, customer support is something that can get overlooked. And while customer conflicts are unavoidable, how you resolve them that determines how strong the long-term relationship will be write Gabey Goh.
Oracle unveils ‘Platinum’ service, says it ‘redefines’ IT support
Oracle has announced the Oracle Platinum Service, saying it would transform the way customers can optimize the value of their technology investments, saying it would “redefine IT support.”
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Download Digerati50 2018-2019 PDF

Digerati50 2018-2019

Get and download a digital copy of Digerati50 2018-2019