HLB will be using IBM Watson’s cognitive computing capabilities to boost customer support for its 700,000 credit card customers, after it sealed a strategic partnership with IBM Malaysia.
Fuji Xerox Asia Pacific Pte Ltd has opened its Integrated Customer Experience Centre in Bangkok, and also announced the rollout of a new high-speed, high-resolution full-colour printer for the region.
German enterprise software company Software AG is looking to increase the revenue contribution from its Asia Pacific markets, with the manufacturing, retail and financial services verticals being key to its aspirations.
NCR Corp has announced the opening of a new Services Centre of Excellence (CoE) in Kuala Lumpur, which will serve as its services hub for the Asia Pacific region.
Online sharing appears to be the most influential source of information for Malaysians when purchasing consumer electronic products, according to the latest Text100 Digital Index: APAC Consumer Electronics Study.
About 71% of online shoppers in Malaysia regret their purchases, often due to mismatched expectations, according to a new study released by Rakuten.
With many startups focusing on getting a product out the door, customer support is something that can get overlooked. And while customer conflicts are unavoidable, how you resolve them that determines how strong the long-term relationship will be write Gabey Goh.
Oracle has announced the Oracle Platinum Service, saying it would transform the way customers can optimize the value of their technology investments, saying it would “redefine IT support.”