Fed up of Malaysian telcos? There’s an app for that
The Communications and Multimedia Consumer Forum of Malaysia has announced the My Mobile Rights app to 'facilitate consumer engagement and promote self-education.'
The Maxis fallout: An oligarchy problem
An oligarchy in any sector of the market results in very little competition or none at all, and this is the malaise at the heart of the telecom industry in Malaysia, writes Ajith Ram.
DNA on BFM: Three telcos, a bank and you, the customer
Customers are the focus for banks and telcos when they talk about digital services, says Karamjit Singh.
Malaysia’s 4G pissing war and why it doesn’t matter
The 4G war between Maxis and Digi is at an all-time-high, but Edwin Yapp isn’t impressed with it as he believes it’s mostly rhetoric, and largely pointless to customers.
Better customer service through self-service
As customers grow increasingly tech-savvy, the majority are not only ready for self-service, but actually prefer it, writes Timothy Kua of Zendesk.
Canon says invested S$20mil in customer centre in new Singapore office
Canon said it has invested S$20 million (US$14 million) to build the ‘Canon Delight Hub,’ an integrated customer engagement hub at its new office in Galaxis, a Platinum Green Mark Building located in One North, Singapore.
Bulp: Channeling complaints and compliments the social way
The new paradigm of customer experience, and Indonesia’s increasingly dense smartphone penetration rate, prompted Arie Nasution to cofound Bulp Indonesia, which has developed an Android app that allows consumers to channel their feedback to businesses.
Intelligent customer service the antidote to customer fatigue
BT Global Services’ Vijay Venugopalan shares how digital must be deployed to better engage today’s ‘autonomous customer.’
With new look, Singtel wants to make every day better
Singtel has launched a new brand identity, its first in 16 years, with the promise ‘Let’s make every day better.’
Telephone still key element in customer service: Survey
The use of social media and mobile apps for customer service has doubled since 2011, but according to NICE Systems’ Global Customer Experience Survey, 88% of customers still elect to pick up the phone and call, the company said in a statement.