Customer Satisfaction

Emerging APAC countries rank higher in digital experience … kind of
Consumers in APAC’s emerging economies are happier with the digital experience brands are delivering to them, but those in developed countries are griping, an SAP study has found.
Bad experience means bye-bye customer: Survey
Nearly eight out of every 10 respondents in a South-East Asian survey on changing consumer behavior indicated they would stop doing business with a company after a bad experience
Getting business value from enterprise data
Cloudera’s Richard Jones dives deeper into how businesses can achieve full value from their data with an enterprise data hub approach.
Malaysians businesses struggling with ‘always-on’ customers
Companies in Malaysia are struggling to keep pace with the increasingly ‘always on’ nature of their customers, their greater use of digital channels, and their growing acceptance of non-traditional providers, according to new research from Accenture.
Service providers lax on complaints, CFM wants review
CFM has filed a review of the General Consumer Code of Practice for the Communications and Multimedia Industry Malaysia (GCC) with industry regulator MCMC in a bid increase service provider efficiency and improve customer satisfaction.
Bulp: Channeling complaints and compliments the social way
The new paradigm of customer experience, and Indonesia’s increasingly dense smartphone penetration rate, prompted Arie Nasution to cofound Bulp Indonesia, which has developed an Android app that allows consumers to channel their feedback to businesses.
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Download Digerati50 2018-2019 PDF

Digerati50 2018-2019

Get and download a digital copy of Digerati50 2018-2019