Harnessing the power of Big Data Analytics, Celcom Axiata has grown and enhanced the way it does business.
Mobile customer engagement and loyalty platform provider Perx said it is collaborating with Visa to provide end-to-end customer engagement services to SMBs through the Visa Business Hub.
Alibaba’s success can be found in three core factors and four subsidiary factors, write Prof Xavier Pavie & Yixuan Luo.
Fail to please, and businesses can fail on sustaining customer loyalty and advocacy, writes Daniel Cran of LogMeIn.
Companies in Malaysia are struggling to keep pace with the increasingly ‘always on’ nature of their customers, their greater use of digital channels, and their growing acceptance of non-traditional providers, according to new research from Accenture.