Be prepared to serve customer needs better and grab opportunities faster than competitors Building Pegasus-type companies through ScaleUp Malaysia Accelerator to win the game
Uses past, real time data to offer personalised recommendations, increase stickiness Democratise, build data to be used across company for forecasting, reporting, customer analytics
Not happy with rising consumer complaints over Telekom Malaysia's quality of service, MCMC raises possibility of regulatory action.
Having covered a great many stories focusing on global trends and comprising interviews with top global executives in 2017, Edwin Yapp gives us his favourite five.
In the third part of the Malaysia Reimagined.Now series with Accenture, four leading corporate figures share their thoughts around digital.
The dreaded day of reckoning for telcos is coming .. are they ready?
The adage 'the customer is king’ is taking on a new dimension in today’s highly competitive world and enterprises that can capitalise on going beyond traditional customer relationship management will stand to benefit the most, according to a new study from Forrester Research.