Customer

Preparing for the worst but looking forward to the future
Be prepared to serve customer needs better and grab opportunities faster than competitors Building Pegasus-type companies through ScaleUp Malaysia Accelerator to win the game
Telco Deep Dive 2019: Maxis leverages data and analytics to be more relevant to users
Uses past, real time data to offer personalised recommendations, increase stickiness Democratise, build data to be used across company for forecasting, reporting, customer analytics
MCMC puts the heat on TM over broadband
Not happy with rising consumer complaints over Telekom Malaysia's quality of service, MCMC raises possibility of regulatory action.
Edwin Yapp - My Fave 5 of 2017
Having covered a great many stories focusing on global trends and comprising interviews with top global executives in 2017, Edwin Yapp gives us his favourite five.
Board, senior leadership alignment needed around digital innovation
In the third part of the Malaysia Reimagined.Now series with Accenture, four leading corporate figures share their thoughts around digital.
Week in Review: Telco chiefs will soon face worst nightmare
The dreaded day of reckoning for telcos is coming .. are they ready?
Put customers in the centre in 2014, urges Forrester
The adage 'the customer is king’ is taking on a new dimension in today’s highly competitive world and enterprises that can capitalise on going beyond traditional customer relationship management will stand to benefit the most, according to a new study from Forrester Research.
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