Consumer Rights

Protecting consumers in a blockchain world
Panellists at the University of Malaya Blockchain Regulatory Research Report launch share insights on data and consumer protection in the blockchain ecosystem.
Fed up of Malaysian telcos? There’s an app for that
The Communications and Multimedia Consumer Forum of Malaysia has announced the My Mobile Rights app to 'facilitate consumer engagement and promote self-education.'
Spurned by Medium, MCMC strikes back, users suffer
Blog-publishing Medium has been blocked in Malaysia, a sign that the country is not quite ready for the bigger world out there, writes A. Asohan.
Spam SMS on the rise in Malaysia, CFM steps in
There has been a “notable increase” in the number of complaints over unsolicited or spam SMSes in Malaysia year-on-year, leading the Communications and Multimedia Consumer Forum of Malaysia (CFM) to saying that it will stepping up efforts in this area.
Service providers lax on complaints, CFM wants review
CFM has filed a review of the General Consumer Code of Practice for the Communications and Multimedia Industry Malaysia (GCC) with industry regulator MCMC in a bid increase service provider efficiency and improve customer satisfaction.
Privacy isn’t dead, you’re just doing it wrong
Sophos Canada’s Chester Wisniewski shares his views on what you need to do to preserve your privacy, and why!
Net neutrality, and the cost of ‘free data’ for consumers
‘Free’ data sounds great, but it usually comes with a cost hidden behind backroom deals made between content and network providers, writes Dr Jeremy Malcolm.
Terms, contract law and consumer rights in e-commerce
E-commerce sites are mushrooming in Asia, where consumers are tech-savvy and are actively spending their money across various digital channels via a plethora of next-generation communication devices. While transactions between buyers and sellers happen online, it becomes crucial for the web businesses to have the right set of website terms in place, writes Rahul Dev.
Is digital piracy harmful to consumers?
Anti-counterfeiting campaigns shouldn't be cloaked as consumer protection measures, when what they really come down to are protecting industry’s copyright and patent rights, and the monopoly profits that they draw from those rights, writes Dr Jeremy Malcolm.
IP Rights chapter of TPP far from final: MITI
MITI’s open day of discussions on the controversial Trans-Pacific Partnership (TPP) agreement, while a laudable first step, produces more questions than answers, writes Gabey Goh.
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Digerati50 2018-2019

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