DKSH Malaysia, which describes itself as a ‘market expansion services provider,’ has implemented Cisco Unified Contact Center Express solutions to enhance the customer service experience for its Business Unit Healthcare.
The intense and inseparable relationship the Generation Y segment has with their smartphones and staying connected was further underlined by the findings of a recent survey by Cisco.
Cisco notes results provides a 'reality check' to Malaysian IT professionals 27% of respondents equated visibility of IT department into company's business initiatives to 'a foggy day in London'
According to the Cisco Visual Networking Index Global Mobile Data Traffic Forecast for 2012 to 2017, worldwide mobile data traffic will increase 13-fold over the next five years, reaching 11.2 exabytes per month (for an annual run-rate of 134 exabytes) by 2017.
Cisco forecasts global data center traffic to grow fourfold and reach a total of 6.6 zettabytes annually by 2016, according to the second annual Cisco Global Cloud Index (2011-2016) issued recently.
Cisco and NetApp have introduced ExpressPod, a prepackaged solution for growing small and medium-sized organizations along with new improvements made to the FlexPod datacenter platform.
The virtualization and cloud trends are forcing profound shifts within data centers, affecting everything from IT services and business models to architectures. While the obvious impact of these changes is the need for performance scalability to meet the increasing demands, they also inherently change how data centers are secured. It is this second impact that is often overlooked.
The spotlight has been cast on persisting gaps within the ICT workforce with only eight more years left till 2020, the deadline for achieving the status of a developed nation. However, the rapid evolution of the IT environment and industry has made it necessary to adapt current initiatives with the needs of a new reality.
Despite the country’s Budget 2013 meeting with general approval from industry players, one observer remained skeptical as to whether some of the measures proposed are necessary or indeed effective.
By 2016, annual global Internet Protocol (IP) traffic is forecast to be 1.3 zettabytes (a zettabyte is equal to a sextillion bytes, or a trillion gigabytes), nearly a fourfold increase from 2011, according to networking specialist Cisco.