As network quality improves, mobile subscribers globally are placing more importance on customer service and value when choosing an operator, according to Nokia’s 2016 Acquisition and Retention study.
The number of VoLTE (Voice over Long-Term Evolution) connections is anticipated to reach two billion by 2020, rising from an estimated 123 million in 2015, according to a new study from Juniper Research.
Ada banyak cara yang ditempuh operator telekomunikasi demi mempertahankan loyalitas pelanggannya. Tidak dapat dipungkiri jika tingkat perpindahan pelanggan ke operator lain (churn rate) di Indonesia terhitung tinggi, yakni mencapai 11 hingga 20 persen per bulan.
Pricing and subscription plans remained the most important factor for Singaporeans in selecting their telecommunications service providers, according to Frost & Sullivan.
M1 Limited announced that its net profit after tax increased 6.6% year-on-year to S$45.7 million, with non-voice revenue rising 6.9 percentage points year-on-year to hit 52% of service revenue.
The lack of transparency in pricing and subscription plans is driving customers away from their telecommunication service providers, Frost & Sullivan said in a statement.
Cellular service providers, often seen as early adopters of technology, are nowhere close to harnessing the full potential of analytics, according to Cisco Systems Inc.
On May 26, Digital News Asia (DNA) released its first Deep Dive report, which looked at the telecommunications space in Malaysia. In this online exclusive that is not available in the PDF version DNA presents an edited version of a report commissioned by Ericsson, on whether there is a real link between investing in networks, improved network performance and satisfied customers.
Celcom Axiata Bhd, a wholly-owned unit of Axiata Group Bhd, expects 2014 to be the ‘Year of Battles’ for mobile operators, according to its chief executive officer Shazalli Ramly.
A new survey conducted by Ovum on behalf of Tektronix Communications reveals that a third of all consumers cite poor quality customer care as the most important reason for changing their mobile service provider, with over half stating it as one of the key reasons for switching.