Should I stay or should I go? 5 reasons customers churn
As network quality improves, mobile subscribers globally are placing more importance on customer service and value when choosing an operator, according to Nokia’s 2016 Acquisition and Retention study.
Active VoLTE connections to pass 2bil by 2020: Juniper
The number of VoLTE (Voice over Long-Term Evolution) connections is anticipated to reach two billion by 2020, rising from an estimated 123 million in 2015, according to a new study from Juniper Research.
Trik operator pertahankan loyalitas pelanggan
Ada banyak cara yang ditempuh operator telekomunikasi demi mempertahankan loyalitas pelanggannya. Tidak dapat dipungkiri jika tingkat perpindahan pelanggan ke operator lain (churn rate) di Indonesia terhitung tinggi, yakni mencapai 11 hingga 20 persen per bulan.
Pricing and plans key for Singaporeans in choosing telco provider: Frost
Pricing and subscription plans remained the most important factor for Singaporeans in selecting their telecommunications service providers, according to Frost & Sullivan.
M1 net profit up, fuelled by non-voice revenue
M1 Limited announced that its net profit after tax increased 6.6% year-on-year to S$45.7 million, with non-voice revenue rising 6.9 percentage points year-on-year to hit 52% of service revenue.
83% of consumers in Malaysia may switch telco provider: Frost
The lack of transparency in pricing and subscription plans is driving customers away from their telecommunication service providers, Frost & Sullivan said in a statement.
Telcos long way from harnessing full potential of analytics: Cisco
Cellular service providers, often seen as early adopters of technology, are nowhere close to harnessing the full potential of analytics, according to Cisco Systems Inc.
Telco Deep Dive: Ericsson report links real performance to real results
On May 26, Digital News Asia (DNA) released its first Deep Dive report, which looked at the telecommunications space in Malaysia. In this online exclusive that is not available in the PDF version DNA presents an edited version of a report commissioned by Ericsson, on whether there is a real link between investing in networks, improved network performance and satisfied customers.
Celcom CEO: 2014 will be the ‘Year of Battles’
Celcom Axiata Bhd, a wholly-owned unit of Axiata Group Bhd, expects 2014 to be the ‘Year of Battles’ for mobile operators, according to its chief executive officer Shazalli Ramly.
Main cause for churn is poor customer care: Survey
A new survey conducted by Ovum on behalf of Tektronix Communications reveals that a third of all consumers cite poor quality customer care as the most important reason for changing their mobile service provider, with over half stating it as one of the key reasons for switching.