NICE Systems Ltd said that Malaysian telco Celcom Axiata Bhd has seen improvements in its Net Promoter Score (NPS) ratings since deploying the NICE Fizzback solution in November 2014.
Celcom has unveiled Zipit Chat, which it claimed guarantees the ultimate privacy in mobile chat communication.
After suffering a decline in terms of total subscriber base in the first quarter 2015, Malaysia’s mobile industry saw signs of resurrection in the second quarter. Goh Thean Eu looks at all their numbers.
Celcom Axiata Bhd said it has been appointed the “preferred service provider candidate” for a long-term network communications and infrastructure collaboration for the Forest City project in Iskandar Malaysia, the development hub in the southern Malaysian state of Johor.
Although companies and organisations are already using analytics – some to such an extent that they can use weather patterns to help improve customers’ overall Internet experience – chief information officers (CIOs) in Malaysia believe more can be done to harness its full potential.
DNA's Telco Deep Dive 2015 comes to a close with a wrap-up by Karamjit Singh.
Celcom Axiata Bhd said it has sealed a partnership with Sunway Pals, a loyalty programme under Sunway Group, one of Malaysia’s biggest conglomerates.
Continuing our Telco Deep Dive, Goh Thean Eu speaks to Celcom CEO Shazalli Ramly on his plans for 2015, after the first quarter saw the company slipping.
Realignment has to happen this year; three possible permutations Spectrum management needs more transparency, urgency
DNA kicks off its Telco Deep Dive 2015, its second such report, with an introduction by Karamjit Singh on what to expect over the next two weeks.