Customers are the focus for banks and telcos when they talk about digital services, says Karamjit Singh.
The 4G war between Maxis and Digi is at an all-time-high, but Edwin Yapp isn’t impressed with it as he believes it’s mostly rhetoric, and largely pointless to customers.
Celcom Axiata said it has signed an exclusive partnership with Yonder Music Inc to bring ad-free access to millions of tracks to download, play and share.
U Mobile Sdn Bhd, Malaysia’s fourth largest mobile operator, may delay its initial public offering (IPO) plans because its journey to profitability has been prolonged by about one year, partly driven by changes in the competitive landscape.
Malaysians lined up to purchase their the new iPhone 6S and iPhone 6S Plus at the midnight launch events organised by the country's four main telecom carriers.
NICE Systems Ltd said that Malaysian telco Celcom Axiata Bhd has seen improvements in its Net Promoter Score (NPS) ratings since deploying the NICE Fizzback solution in November 2014.
Celcom has unveiled Zipit Chat, which it claimed guarantees the ultimate privacy in mobile chat communication.
After suffering a decline in terms of total subscriber base in the first quarter 2015, Malaysia’s mobile industry saw signs of resurrection in the second quarter. Goh Thean Eu looks at all their numbers.
Celcom Axiata Bhd said it has been appointed the “preferred service provider candidate” for a long-term network communications and infrastructure collaboration for the Forest City project in Iskandar Malaysia, the development hub in the southern Malaysian state of Johor.
Although companies and organisations are already using analytics – some to such an extent that they can use weather patterns to help improve customers’ overall Internet experience – chief information officers (CIOs) in Malaysia believe more can be done to harness its full potential.