Panellists on a joint initiative by Outsourcing Malaysia (OM), Pikom and the Contact Centres Association of Malaysia (CCAM) spoke at a recent webinar on the impact of Covid-19 on how work gets done.
One of the more interesting developments that may happen with the Association of Customer Experience of Malaysia (ACE) is its attempt to become a regulatory body for the contact centre industry. DNA founder Karamjit Singh has the story.
Is the Customer Relationship Management and Contact Centre Association of Malaysia about to become marginalised? DNA founder Karamjit Singh looks at the issue.