Enterprises are looking for partnerships with BPO service providers to help them deploy relevant, personalised omni-channel customer communications to enhance their overall customer experience strategies.
Intellectual curiosity could well turn out to be our best weapon against the onslaught of the machines.
Accenture drives further automation, and reskills its talent to help it deliver its As-a-Service model.
Millions of jobs in the Asean (Association of South-East Asian Nations) bloc are at risk from automation and similar new technologies, according to a UN study.
Overall online hiring within the South-East Asian IT, Telecom/ ISP and BPO/ITES sectors continue to witness moderate growth in April, in spite of the falling demand for Software, Hardware and Telecom professionals, according to online recruitment firm Monster.com.
Cognizant has opened a new delivery centre in Cyberjaya, saying it would add 100 new jobs to the 300 it already has in the country.
The online hiring activity of IT and BPO professionals has declined year-over-year across Singapore, Malaysia and the Philippines, according to the Monster Employment Index (MEI) for November.
The Philippines is still leading the way for online hiring activity across the IT, telecom/ ISP and BPO/ ITES sectors, compared with the Singaporean and Malaysian markets, according to the latest Monster Employment Index (MEI) data.
The founders of AgilityIO and MyBurgerLab have joined forces to launch a new startup, OpsNinja, which will provide business process outsourcing services for startups and technology companies in Silicon Valley and around the world.
Telekom Malaysia sees an opportunity in managed ICT and BPO services, and is likely eyeing an opportunity in smart cities, with its subsidiary VADS being positioned as a key player.