The myopia in IT manifests itself as the lack of attention to the first word of “Information Technology,” where organizations are infected by the meme of technology first, information later, writes Bernard Sia.
Over six in 10 consumers are willing to pay more to companies that deliver excellent service, and of those, more than 40% are willing to pay at least 20% more, according to Avaya’s Asia Pacific Customer Experience Index. When customers are satisfied with the service they receive, they are more likely to remain loyal and generate additional revenues.
HP has brought together all the various teams and technologies it has had working on security – including the now controversial Autonomy acquisition -- to form the HP Security Research (HPSR) organization.
To ensure more organizations and people have the ability to make use of the vast amounts of data that are generated, collected and stored everyday, or big data, Intel has announced the availability of the Intel Distribution for Apache Hadoop software.
As a follow-up to his last column on ‘Big data requires big decisions,’ DNA columnist Bernard Sia this week talks about the massive changes required to ensure successful big data implementations – and also offers an example of the Empire using Rebel technology!
According to a study by Infogroup Targeting Solutions and Yesmail Interactive, marketers worldwide are continuing to invest in making sense of the surge of data produced by digital interactions with customers.
Businesses today need to embrace business analytics across the whole enterprise more seriously and use the intelligence derived from this discipline to stay ahead of competitors, according to business intelligence and analytics player SAS.
DNA columnist Bernard Sia looks at the required fundamentals if you’re thinking about going the ‘big data’ way.
For the past few years, companies have been touting the advantages of business intelligence (BI) as a means to gain competitive advantage over their rivals. But while enterprises are just beginning to apply BI as a tool to analyze their business performance, a new catchphrase in analytics has appeared in the past year, and as with all new trends, has begun to capture the imagination of businesses, writes Edwin Yapp
After at least a year of big data awareness campaigns and publicity in the media by big money spending vendors, the term still brings with it a lot of hype, while its adoption will remain variable over the next two years, according to a new study from Forrester.