Avaya has announced the appointment of Richard Spence as the new managing director for its Asean region, with immediate effect.
While Customer Experience Management (CEM) programmes are being undertaken on a global scale by businesses of all sizes, a new survey from Avaya found that China leads the pack with 84% of businesses having a CEM solution, followed by the United States (73%) and India (72%).
Avaya has announced new and enhanced customer experience management solutions that it said would help businesses eliminate the fragmented, high-effort service that jeopardises customer loyalty and revenue growth.
Avaya aims to double its mid-market revenue in Asia Pacific this year, thanks to a suite of new solutions specially designed for the segment.
The latest Avaya Asia Pacific Customer Experience Index showed that Asia Pacific consumers prefer multichannel communications in customer service, with video emerging as a new customer service channel, and social media continuing to grow and deliver great customer satisfaction scores.
Avaya has unveiled a set of new software and cloud-based services that it said were designed to transform the way organisations work.
Avaya has announced its Software-Defined Data Centre (SDDC) framework, which it said was designed to deliver productivity, agility and time-to-service enhancements to businesses operating highly virtualised data centres.
Avaya has announced a new solution for mid-size contact centres that it said streamlines the adoption, implementation and management of comprehensive outbound customer communications.
Avaya has announced the Avaya Video Collaboration Solution for IP Office, which it said was designed specifically for the small and midsize enterprise (SME) segment.
Avaya has announced additions to the Avaya Collaborative Cloud with new offers that it said specifically designed for cloud service providers, allowing them to brand and deliver Avaya’s unified communications, contact center and video solutions.