Utilising big data analytics to personalise the customer experience will be crucial for telcos to manage customer churn and improve loyalty, according to UK-based research and analyst firm Ovum.
Newcomer U Mobile may be only the No 4 mobile operator in Malaysia, but it has been slowly creeping up on the ‘Big 3’ and its CEO Wong Heang Tuck believes it can close the gap even further this year. Goh Thean Eu has the story.
Number-crunching Goh Thean Eu looks at the 'Big 3' in Singapore's mobile telecommunications space to see how they fared in 2014.
Operators need to align 4G (Fourth Generation) network rollouts and upgrades with clear marketing that highlights the advantages of 4G technology over 3G, according to the latest research from Ovum.
Mobile operator Digi.Com Bhd's efforts to focus on the data business and improve the mobile Internet experience appear to be yielding positive results.
Mobile data services will become the key driver for mobile operators in Malaysia and is expected to surpass mobile voice revenue in 2017, according to the International Data Corporation (IDC) Mobile Service Tracker 2H 2013.
Korean mobile operators were able to increase their ARPU with LTE However, Korea is unique and won’t be easy for Malaysian celcos to emulate it
Fastest developing mobile system technology ever DiGi giving away copies of Digerati50 to attendees
On May 26, Digital News Asia (DNA) released its first Deep Dive report, which looked at the telecommunications space in Malaysia. In this online exclusive that is not available in the PDF version DNA presents an edited version of a report commissioned by Ericsson, on whether there is a real link between investing in networks, improved network performance and satisfied customers.
Q1 2014 revenue decline the first for Celcom since Q1 2006 Encouraged by smartphone adoption in suburban, rural areas