Black Arrow Express launches mobile app

By Digital News Asia July 12, 2018

Mobile app will be available on Android and iOS devices by end July 2018
One click easy sign-up through Facebook or Google accounts

Black Arrow Express launches mobile app

BLACK Arrow Express, last mile and consumer delivery firm under total logistics provider AAI, on July 11 announced that it is launching its mobile application for iOS and Android mobile devices. The app will be available by month-end.

This addition to Black Arrow Express’ current service line illustrates the company’s initiative to innovate and bring an improved delivery experience to retailers and consumers.

“We are not a tech company looking to build a logistics network. We are logistics experts with a strong network, simply adapting to the needs of our market,” said Allan Brizuela, president of Black Arrow Express.

The mobile app will cater to the growing e-commerce trend in the Philippines, and eventually Southeast Asia. In 2017, total e-commerce sales accounted for over US$2.3 trillion worldwide.

The app also aims to address the increasing risks from handling cash payments by integrating convenient payment options, and address pick-up and delivery failure rates by providing real-time updates through push notifications and SMS from system-integrated pick-up and drop-off locations.

Apart from payment options and real-time updates, Black Arrow Express’ mobile application also includes:

Easy sign-up through Facebook or Google accounts to allow users to sign-up or login with one click
Optimised booking features for casual “one-off” retail transactions or bulk-booking for SMEs, online sellers, and corporate clients
Pick-up and delivery right at your doorstep, with the option to drop-off or pick-up packages in over 1,200 partner outlets nationwide
Integrated segment-based updates within the app and online through Black Arrow Express’ website
Cash on delivery to address the gap between users who do not own credit/debit cards
Next day pick-up and express delivery with reduced delivery failure within three to five days
Facebook Messenger In-app Integration for direct contact to Black Arrow Express’ customer service team
Loyalty and Mystery Box Rewards for loyal users and repeat transactions

“Our app is based on independent studies on the demands and behaviours of the market. We invested thousands of man-hours to make sure we deliver an app that will benefit both buyers and sellers,” adds Brizuela.

Founded in 2016, Black Arrow Express is currently available in the Philippines. They are targeting to expand their courier services to other Southeast Asian economies by 2019.