Bank wanted to speed up IT by 30% to improve customer service
HP software provided comprehensive view of IT infrastructure
HP has announced that Bank Simpanan Nasional (BSN) has selected HP Software to improve its customer service. Financial details were not disclosed, however.
The savings bank wanted to speed up the delivery of its IT services by 30% to increase responsiveness to customer requests, HP said in a statement, and needed a comprehensive view of its IT infrastructure.
To do this, BSN deployed HP’s Project Portfolio Management (PPM), which enabled it to get a consolidated view of its entire IT operations, HP claimed.
This enables quick identification of system bottlenecks, allowing IT managers to react promptly to speed resolution.
“With our previous system, it was difficult to gain the information needed to make swift decisions in response to changing customer demands,” said Alain Boey, senior vice president and head of Transformation Management Office, BSN.
“HP’s PPM solution provided us with a clear view of our entire IT operations, giving us the information needed to make decisions quickly in a dynamic business environment,” he added.
PPM is a key component of the HP IT Performance Suite, a software platform that provides IT management with operational intelligence.
BSN was established in 1974 with a mission to encourage savings, investments and smart financial management among Malaysians. It claims to have about eight million customers with total retail savings deposits of RM11.9 billion.
It also has 6,000 employees, 390 branches and more than 1,500 authorized agents nationwide.