In Telenor markets, Malaysian youth are foremost ‘digital frontrunners’

  • Seven-country survey shows Malaysians are leaders in mobile communication
  • Young Malaysian smartphone users ‘most eager’ for Internet communication
In Telenor markets, Malaysian youth are foremost ‘digital frontrunners’

ACCORDING to a study released by Telenor Group’s research arm, Telenor Research, Malaysians are overall ‘digital frontrunners’ when compared with young Internet users in the company’s other markets.
Malaysians are also influential in the daily use of mobile devices for a wide range of internet activities, from browsing to playing online games, Telenor’s Malaysian subsidiary Digi Telecommunications said in a statement.
The Telenor Group study was carried out in the fourth quarter of 2015 on a sample of 5,600 people in Malaysia, Thailand, Pakistan, Serbia, Hungary, Sweden and Norway, aged 16-35 years old, who use the Internet on their mobile phones, a demographic Telenor identifies as ‘digital frontrunners.’
The way these users apply the Internet on their mobiles gives indications as to how the wider demographic in the respective countries will adopt the mobile Internet in the years ahead, the Norwegian company said.
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“It is crucial to have surveys like this one looking at ‘digital frontrunners’ who can help forecast future industry trends,” said Bjørn Taale, head of research at Telenor Research.
“Not only is this information beneficial in planning our digital services, it is also interesting to see the resemblance between nations as diverse as Thailand, Hungary, Pakistan or Norway.
“Just when we think that two nations may be following the same evolution, local nuances show that we are as unique as we are similar,” he added.
Messaging apps most important in Malaysia
The survey found that a resounding 62% of respondents in Malaysia consider mobile apps the most ‘important’ communication service available to them on a mobile phone.
This was in stark contrast to all other surveyed markets which consider mobile voice services to be the most important. Only 19% of Malaysian saw voice calls as being the most essential.
Supporting this finding is Malaysian’s high daily use of Internet communications at approximately 85%, and low daily use of telecommunications services at roughly 65% – the highest and lowest indicators respectively across all surveyed markets.
Messaging apps are noted as the preferred Internet communication service for being in touch with others, with 80% using this on a daily basis.
The rising popularity of messaging apps in Malaysia is equally reflected in most of the surveyed countries, although there are variances, Telenor Research said.
More than half of the respondents in all surveyed countries said they use messaging apps several times a day. Only two nations noted less than 50% usage, including Sweden at 44% and Pakistan at a notable 29%.
For one-to-one communications on mobiles via the Internet, Malaysians can’t get enough of WhatsApp, with only a small 3% of those surveyed saying they use it less than once a month.
However, other countries vary, with Thais opting for LINE, Pakistanis equally choosing WhatsApp, Serbians employing Viber and Swedes preferring email.
Overall, Facebook remained uniformly strong across all the surveyed countries in addition to their cited top preferences.

In Telenor markets, Malaysian youth are foremost ‘digital frontrunners’

Malaysia embraces new and traditional uses
Second to messaging apps, Malaysian frontrunners use daily to several times per day traditional mobile voice (56%) and SMS services (49%) on their phones, trailed by newer Internet voice communications (34%) and video calls (28%).
The ‘daily’ use of SMS communications services for Malaysians has dramatically declined from 88% in 2012 to 73% in 2014 and finally 49% in 2015.
Reflecting the same pattern is the daily social media posting in Malaysia, which went from 48% in 2012, peaked at 58% in 2014 and then dropped in 2015 to 42%.
Malaysians’ use of Internet voice and video calls followed similar peaks in 2014, indicating the country’s frontrunners use may be linked to early adoption when new technologies first launch.
Overall, Asia leads in adoption of new mobile Internet services. This is underscored by Malaysian respondents who cited some of the highest percentage of weekly usage across the surveyed markets in map services (50%) and playing games (68%).

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