VADS-powered Aeon Careline customer service centre gets ISO certification

• Certification for quality management system issued by Sirim QAS International
• Aeon, which celebrates 30th year in Malaysia, has been a VADS client since 2008

 

AEON Careline, the customer service division of Aeon Co. (M) Bhd, recently received ISO 9001:2008 certification for a quality management system from Sirim QAS International.
 
The customer service centre is powered by VADS Bhd, Telekom Malaysia’s integrated managed ICT/ business process outsourcing (BPO) arm, VADS said in a statement.
 
“We are delighted to have achieved the ISO 9001:2008 certification for our inbound customer services which is managed by VADS,” said Yukiyo Komatsu, senior general manager of GMS Store Operations, Aeon Co.
 
“The certification is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach, and continual improvement.
 
“These principles are core to our promise to our customers to ensure that they get consistent, good quality products and services, which in turn brings many business benefits,” she added.
 
Aeon Co, which celebrates its 30th anniversary in Malaysia this year, operates 27 Aeon general merchandise outlets and four MaxValu supermarkets across the country.
 
“Since 2008, Aeon has been a valuable client and we are committed to ensuring that its customers only receive the best service from us,” said Mohana Mohariff, vice president of BPO Services at VADS.
 
“Moving forward, we are committed to maintaining these standards for better service and customer care quality,” she added.
 
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