UC&C markets continue strong growth in SEA: IDC

  • UC&C markets in South-East Asia forecasted to be worth US$650.6 million by 2018
  • Considering needs of local market, as well ICT budgets key to garnering market share

UC&C markets continue strong growth in SEA: IDCMARKET shares of major Unified Communications & Collaboration (UC&C) vendors in South-East Asia have inched up 5.7% to US$221.2 million in H2 2013 (second half of 2013), compared to H1 2013 (first half of 2013), according to IDC Asia/Pacific's Semiannual Collaborations and Video Tracker report.
[RM1 = US$0.31]
Tan Hwee-Xian (pic), market analyst, Communications at IDC Asia/Pacific said the research firm expects IP telephony to continue stemming in the region as traditional private branch exchange (PBX) systems will soon reach the end of its life cycle.

Companies will need to equip themselves to get ready to tap the upcoming ‘mega upgrade cycle’ such as Internet protocol (IP) hardware and IP PBX systems.
“There are continuing growing interest in the implementation of enterprise collaboration apps, videoconferencing and contact centre solutions in the region.

"However, with widespread availability of ‘as-a-service’ arriving in the marketplace, we are expecting more UCaaS offerings to appear in the market which will be sharpened up as a key UC trend, as observed in Singapore's market," he added.

The report also found that factory revenue in 2013 hit US$430.8 million, or a slight 2.1% growth on a year-over-year (YoY) basis due to deterrent factors such as Unified Communications-as-a-Service (UCaaS), cloud-based and freemium offerings
Enterprise telephony continues to play an integral part of the UC&C market, dominating 42.8% of total revenues in H2 2013, followed by enterprise collaboration apps (32%), contact canter applications & equipment (14.7%) and enterprise videoconferencing solutions (10.6%)
Although enterprise telephony has recorded the largest proportion from the UC&C market, total market share has dwindled 7.8% compared to H2 2012.
This short fall was mainly caused by traditional PBX system, analogue and digital phones where IP telephony market continues to propel its strong growth in the region with 6.1% YoY.
On the contrary, enterprise collaboration apps, contact centre and enterprise videoconferencing solutions have sparked with 2.5%, 1.8% and 3.7% growth respectively
Next Page: Breakdown of UC&C markets in South-East Asia

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