Outsourcing Malaysia, MDeC and TalentCorp in grad programme

  • Government-related bodies in pact with universities to boost grad employability
  • International programme to address mismatch between grad skills and industry needs
Outsourcing Malaysia, MDeC and TalentCorp in grad programme

OUTSOURCING Malaysia said it would be working together with Multimedia Development Corporation (MDeC) and Talent Corporation Malaysia to train university graduates to boost their employability in the Shared Services and Outsourcing (SSO) industry.
National ICT custodian MDeC is the lead agency in this initiative which will see graduates trained via the International Association of Outsourcing Professionals (IAOP) Certified Outsourcing Specialists programme and internship, Outsourcing Malaysia said in a statement.
This programme was also partly initiated in response to Malaysia’s Ministry of Education 2012 Graduate Tracer Study that reported that 25% of local graduates were unemployed, or 51,835 out of 202,328 graduates.
“Yet at the same time, the fast-growing SSO industry is facing constant challenges in employing suitable graduates – this is a problem that is also faced by many companies across industries in Malaysia,” said Outsourcing Malaysia chairman David Wong.
He said this pointed to a mismatch between the required skills and the preparedness and competency of graduates, “who mostly lack the necessary communication skills, creative and analytical problem-solving capabilities.”
Earlier this year, Outsourcing Malaysia announced the establishment of a ‘Talent Council’ comprising leading SSO companies such as UOB Centre of Excellence, Kelly OCG, AirAsia Shared Services, Aegis, iTAC MSC Outsourcing and HSBC, to address the growing talent development issues faced by the industry.
The Council would oversee the development of a training programme to enhance the skills of the workforce entering the job market.
“Today, the OM Talent Council has teamed up with TalentCorp and MDeC to create an SSO industry-focused graduate employability programme to start training undergraduates who are currently still studying at their universities,” Wong said.
Under the programme, over the next 12 months, university students will undergo 10 days of intensive training with specialisations in human resource (HR) or finance business process outsourcing. This training is internationally certified and will be carried out by IAOP-certified trainers.
This will be followed by the Certified Outsourcing Specialist (COS) IAOP certification examination that is recognised globally. The entire programme includes 10 weeks to six months of internship with an SSO company.
The IAOP is a global outsourcing association with more than 120,000 members and affiliates worldwide. It offers certification programmes that are recognised by the global outsourcing industry, Outsourcing Malaysia said.
“The training programme will mutually benefit all parties involved, said the Talent Council chair Pattabhiraman.
“The universities will be able to offer value-added industry-relevant course content, while the students would be able to enhance their skillset and increase their employability rate. At the same time, the SSO industry has a solution to the growing talent development issues faced in the last few years.”
Outsourcing Malaysia announced the initiative at a press conference which also saw it exchanging a memorandum of understanding with Universiti Kebangsaan Malaysia. Universiti Malaysia Sarawak, Universiti Teknikal Malaysia Melaka and Universiti Tun Hussein Onn Malaysia will also be involved in this programme.
Related Stories:
Shared services sector booming, fresh grads missing out
Finance SSO industry faces talent crunch: ACCA survey
Disrupt: Outsourcing in Malaysia still in ‘slave-master’ mindset
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