Singtel enters insurance market in Singapore

  • Enrolment process is via the hi!App or Singtel Dash app
  • Requires no paperwork or medical underwriting


(From left) Singtel CEO of International Arthur Lang; Singtel group CEO Chua Sock Koong; Senior Parliamentary Secretary for Manpower Low Yen Ling; NTUC Income CEO Andrew Yeo; and Singtel CEO of Consumer Singapore Yuen Kuan Moon

SINGTEL on July 25 announced its first foray into the insurance market, introducing Singapore’s first prepaid data plan and Dash mobile remittance service that comes with personal insurance cover, provided by NTUC Income (Income) and premiums paid for by Singtel.

Singtel provides mobile connectivity to more than 60% of foreign workers in Singapore, including S Pass workers (mid-level skilled staff), foreign domestic workers and migrant workers which number about 1.171 million in Singapore.

This insurance coverage will complement the mandatory medical insurance that employers need to purchase for foreign workers.

“As many of our prepaid and Dash mobile remittance customers are the sole breadwinners in their families, income stability and protection from financial loss are among their topmost concerns.

“By working with Income to remove price barriers and simplify the sign-up process, we want to make insurance accessible for all, enabling our customers to protect their loved ones, by simply topping up their data or remitting money back home.

“We are always seeking new ways to complement our customers’ lifestyles and will be introducing other insurance products in the coming months,” said Yuen Kuan Moon, chief executive officer of Consumer Singapore at Singtel.

Prepaid customers who purchase a 30-day 50MB Protect data plan worth S$2 or do a S$20 prepaid top-up will be entitled to an insurance policy that provides coverage for 30 days. The coverage provides a range of benefits including lump sum payouts in the event of loss of employment due to hospitalisation, as well as permanent disability and accidental death. The plan also offers daily cash benefits for each day of hospitalisation and a one-off get-well benefit, together with mobile data to ensure that the beneficiary can stay connected with his or her loved ones.

Dash customers who remit at least S$100 will qualify for Free 30-Day Dash Protect, an insurance policy that offers lump sum payouts in the event of permanent disability and accidental death – a first in the remittance market.

Dash is Singapore’s first all-in-one mobile payments solution that is available to everyone regardless of telco or banking relationship, and can be downloaded on any mobile platform. Dash mobile remittance volumes have been growing steadily, doubling in the quarter ended June 2019 from a year ago.

The insurance enrolment process is made easy via the hi!App or Singtel Dash app, requiring no paperwork or medical underwriting. Customers will be notified of their enrolment via SMS.

“Income is committed to extend insurance accessibility to people in Singapore. As such, the collaboration with Singtel is a meaningful one as it promotes greater financial inclusivity through their large subscriber base.

“It also gives us the opportunity to recognise the contributions of migrant workers to Singapore with an innovative insurance offering that plays to their routine tasks and lifestyles as they top up credit in their mobile plans or make a remittance. Thus, making insurance access simple and affordable,” said Income chief executive officer Andrew Yeo.

As part of Singtel’s initiatives to engage foreign workers, Singtel has partnered the Centre for Domestic Employees (CDE) and the Migrant Worker Centre (MWC) to offer connectivity and remittance benefits to newly-arrived workers.

These members of CDE and MWC receive a welcome SIM offering free data and International Direct Dialling talk time. On the remittance front, they can enjoy S$5 cashback on their first remittance on Dash.

“Collaborating with a like-minded partner such as Singtel is a great boost to our efforts to improve the lives of foreign domestic workers and migrant workers. We will continue to strengthen this partnership and build on our offerings to provide these underserved communities with benefits that serves their lifestyle needs,” said Yeo Guat Kwang, assistant director-general of National Trades Union Congress, and chairman of CDE and MWC.


Related Stories :

Keyword(s) :
Author Name :
Download Digerati50 2020-2021 PDF

Digerati50 2020-2021

Get and download a digital copy of Digerati50 2020-2021