GrabExpress now available in the Klang Valley
By Digital News Asia February 14, 2019
- Beta stage was only available in Bangsar, Kuala Lumpur City Centre and KL Sentral
- Also available in Singapore, Thailand, Indonesia, Vietnam and the Philippines
GRAB is officially rolling out GrabExpress, their latest on-demand delivery service, to the wider Klang Valley area.
Introduced in Malaysia in 2018 in its beta stage, GrabExpress was only available in selected areas (Bangsar, Kuala Lumpur City Centre and KL Sentral), with the aim of providing a fast, convenient, safe and affordable on-demand door-to-door delivery service.
GrabExpress provides users with the convenience of delivering items such as documents, parcels and gifts, with the same, easy-to-use convenience Grab users are already accustomed to when booking a Grab ride or ordering food.
“GrabExpress, which is also available in Singapore, Thailand, Indonesia, Vietnam and Philippines, is our latest addition to our growing suite of services on the Grab App to serve the daily needs of our customers - be it how they commute, order food, complete transactions; and now, real-time on-demand deliveries, all through a single platform. In fact, it is fast becoming one of the preferred options of delivery,” said GrabExpress regional head Adelene Foo.
Foo went on to add that the company is gearing to build an ecosystem of services to improve the quality of life of its users, merchants, and business partners.
“As a tech based home-grown company, we not only want to help address the everyday needs of our users, but we also want to support the e-commerce industry which is growing in Malaysia.
“With GrabExpress, home-based entrepreneurs and social sellers can easily utilise our service to deliver goods and items directly to their customers. This in turn will also allow them the flexibility to focus on their business growth while knowing that they have a reliable logistics partner,” added Foo.
Since its introduction in Malaysia, GrabExpress has grown in both its pool of delivery-partners as well as the numbers of users of the service.
To date, GrabExpress has seen a 10x increase in deliveries since October last year with more than 50% being return customers. During the same period, the number of delivery partners is increasing steadily week on week.
Recently, GrabExpress has enabled customers to do multi-stop deliveries and moving forward, will be focused on growing and enhancing the service, making it more seamless for planning and handling of packages while saving customers’ time and money.
In conjunction with the current festive season, first time users of the on-demand delivery service will be able to get RM5 off x 1 delivery with the promo code, ‘GRABEXPRESS’. The promotion is limited to the first 1000 redemptions.
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