The Access Group appoints Lim Chee Gay to lead Kuala Lumpur operations, reaffirming commitment to Malaysia expansion
The Access Group appoints Lim Chee Gay to lead Kuala Lumpur operations, reaffirming commitment to Malaysia expansion
The Access Group appoints Lim Chee Gay to lead Kuala Lumpur operations, reaffirming commitment to Malaysia expansion
- Most recently, the global chief human resources officer at TDCX
- The new launch aims to create over 1,000 jobs in Kuala Lumpur by 2027
The Access Group, one of the UK’s largest business management software providers, has appointed Lim Chee Gay (pic) as the new managing director of its Global Operations Centre (GOC) in Kuala Lumpur, Malaysia, effective 1 January 2025.
In a statement, the company said this appointment marks a significant milestone in its regional and global growth strategy. Following the launch of its new GOC in November 2024, the centre, along with other Access GOCs worldwide, will support 40% of the Group’s global staffing needs and deliver excellence in product engineering, customer support, customer success, sales, marketing, and operations.
Lim’s appointment reflects the group’s ambition to establish a global network of innovation hubs that empower customers, attract top talent, drive advancements in products and AI, accelerate sales growth, and deliver operational excellence. Through the newly launched GOC, Access expects to create over 1,000 new jobs in Kuala Lumpur by 2027, aligning with Malaysia’s modern services goals to build an agile and skilled local talent pool and create 500,000 high-value digital jobs by 2025.
Driven by a passion for innovation, Lim brings extensive experience in scaling operations and driving transformation in dynamic industries. Most recently, he served as global chief human resources officer at TDCX, a Singapore-based business process outsourcing leader, where he helped grow the company from 3,000 to 19,000 employees and established 10 new operational sites within seven years.
With a 29-year career spanning leadership roles at organisations such as AIA, Samsung, T-Systems, and Intel, Lim has been instrumental in driving growth, innovation, and transformational initiatives. Recognised as one of Southeast Asia’s HR Icons, he is also an adjunct professor and advisory board member at several universities, reflecting his commitment to nurturing future talent.
Commenting on his new role, Lim said: “Access has a clear vision as a premier technology solutions provider, delivering exceptional value through operational excellence and innovation. This is an exciting time to join Access, following the outstanding local response in Malaysia and the wider APAC region to our launch.
“We have a strong foundation to build upon, and now is the perfect time to deepen our community connections and deliver even greater value to our customers. I am committed to making our new GOC world-class and look forward to working with our talented team to grow the business and attract the best talent across APAC,” he added.
Chris Bayne, CEO of The Access Group, said: “Our GO Centres in Loughborough, Timișoara, and Kuala Lumpur are instrumental in driving innovation, enabling faster M&A integration, and delivering exceptional customer experiences on a global scale. We are delighted to welcome Lim to the group. Under his leadership in Kuala Lumpur, we are confident he will further strengthen its position as a critical hub in our global network, fostering collaboration, innovation, and excellence.”