Author: A. Asohan
Many businesses already see the need for customer experience programmes, and some are even creating specialised roles like the chief customer experience officer. But for such programmes to work effectively, the CEO himself has to take charge, say two MSC Malaysia companies specialising in the field.
Given last week's major anounncements in the startup space, A. Asohan ponders the challenges facing a growing company when it comes to engaging the media and the dangers of bowing down to demands of a few.
One of Malaysia’s most successful tech-related exports has made its mark on the global stage and has an annual event that is on the calendar of some of the world’s leading researchers and experts in the subject.
All technology trends begin with a ‘wow’ moment, but it’s only when they reach the boring and mundane stage do they make a lasting impact, argues futurologist and author Magnus Lindkvist, in the second of a two-part article by A. Asohan.
'Innovation' is not some magical fairy dust that you can sprinkle over the economy to boost it, but is quite destructive and can be dangerous, futurologist, trendspotter and author Magnus Lindkvist tells A. Asohan.
Digital News Asia (DNA) continues a weekly series that profiles the top 50 influencers, movers and shakers who are helping shape Malaysia’s Digital Economy. These articles are from Digerati50, a special print publication released in January 2014. For information on customised reprints of Digerati50, email [email protected]
More than than 50 high level experts from all over the world have confirmed their attendance at an ITU discussion of real-time flight monitoring even as Malaysian authorities face mounting international criticism over how they have handled the search operations and investigation into the missing Malaysia Airlines Flight MH370.
KL-headquartered SimplyGiving.com, an online platform which allows users to donate and contribute to causes they care about, is seeking a second round of funding to fuel its regional expansion.
UK-headquartered Perform Group’s Goal.com stable of football digital properties has seen a massive increase in traffic from mobile devices, while two apps it launched last year have become hits on app stores worldwide.
Soft Space International, whose mobile point of sale solution has been adopted by some of the major banks in the region, has been approved for a 1:1 matching grant worth RM18.4 million (US$5.6 million) by the Malaysian Investment Development Authority, a boost to the company's efforts to become a 'payment innovator.'